Production & Processing Time

• After your order is placed, it will take our manufacturing team to craft your jewelry piece(s). Here at Craftmerci, we maintain the highest standards of quality and therefore each item undergoes rigorous quality inspections prior to being packed and shipped out within 2-3 business days to ensure they meet your expectations.

Where We Ship From & Contact Us

•   All orders are expertly packaged, prepared, and shipped from our fulfillment warehouses located in Westerb Business Park, Opp S D Jain School, Vesu, Surat, Gujarat.

WHICH CARRIER DO YOU USE?

• Depending on where you are located, we send our products from our warehouse using a variety of carriers.

How Long Do You Take To Ship & Deliver The Order?

Tracking Information

• All of our packages are sent with tracking to ensure that your item(s) make their way to their destinations safely and securely! Your tracking number(s) will be sent to you via email as soon as your order has been dispatched. Since our jewelry is produced on a made to order basis, we ship each piece out as soon as it is completed to ensure you receive your purchases as quickly as possible. Therefore, if you ordered more than one item, there is a possibility that each item may be shipped in separate packages and at different times. In this case, you will receive individual tracking numbers to track each shipment.

Order Status

• After your order is dispatched, you will receive a Shipping Confirmation email containing your tracking number(s) and order information. You can then monitor the status of your shipment by visiting our

Custom & Duties

• All orders shipped outside of the INDIA are subject to customs and/or duties charges, depending on the country you are shipping the item to. We highly recommend that you check your country’s policies on customs, duties and taxes prior to ordering.
• If there are customs or duty fees applied, you will be advised of these charges upon delivery and your item will be available for collection after the charges have been paid.
• Unfortunately, we are not able to refund any customs or duties fees.