CRAFTMERCI.IN FAQ

Here you'll find the answers to the most common questions our customers have!

SHIPPING

HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?

We typically ship all orders within 2-3 business days.

WHICH CARRIER DO YOU USE?

Depending on where you are located, we send our products from our warehouse using a variety of carriers.

HOW LONG DOES IT TAKE TO ARRIVE?

Once shipped, we see delivery happen 4-6 business days.

These time frames are typical, and sometimes local carrier issues may mean you item arrives slightly later than this. 

I DIDN'T RECEIVE MY ORDER

Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

CANCELLATION & EXCHANGES

What is your 100% Happiness Guarantee?

at Craftmerci, we strive to ensure that each and every one of our customers is 100% satisfied with their purchase. That’s why we offer a 100% Happiness Guarantee. If for any reason you are not completely satisfied with your purchase, you can return it for a full refund within 30 days of receipt. We want to make sure that all of our customers have peace of mind when shopping with us, so we guarantee that we will do everything possible to make sure you are completely satisfied with each and every purchase.

Furthermore, if the item is damaged or defective upon delivery, please contact us immediately so that we can work out a resolution. Our customer service team is always available to help answer any questions or concerns you may have about your order and will do their best to assist in making sure your experience is as hassle-free as possible.

CAN I CANCEL OR CHANGE MY ORDER?

At Craftmerci, we understand that sometimes customers may need to cancel or change their orders. We strive to provide the highest level of customer service, and as such try to start production for all orders as soon as possible. Depending on when your order was placed, cancellation may be possible if the production process has not yet begun.

If you would like to cancel or make changes to an order, please contact our support team immediately for more information. When you reach out, please provide us with a detailed explanation of why you wish to cancel your order.

MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?

We apologize for the inconvenience you've experienced with having a damaged/incorrect item. If you received an item that is not in satisfactory condition, please contact our customer service team at help@craftmerci.in or Whatsapp us at +91 8511422799. Our friendly staff will be more than happy to assist you and help resolve the issue as quickly and efficiently as possible.

In order to ensure the quickest solution, please provide us with your order number and any photos of the damaged/incorrect item. This way, we can evaluate the situation and work on finding a suitable resolution for you. Please do not return items to us without authorization from support first.

CAN I RETURN MY PURCHASE?

Yes, you can return your purchase. We understand that sometimes things don't work out after a purchase has been made and we want to ensure that our customers are happy with their order and feel confident about making purchases from our website. To make returning an item easy, just contact us within 30 days of the delivery date to start the return process. We will provide you with instructions and all necessary documentation needed to complete the return. Refunds will be issued based on the original payment method and typically take between 5-10 business days to be processed once the item is received at our warehouse. If you have any further questions regarding returning your purchase, please don't hesitate to reach out with additional inquiries!

DO I NEED TO PAY EXTRA FOR MY ORDER?

No, you will not have to pay any additional charges above the prices shown on our website. All prices shown in our shop are final and include all applicable taxes or fees.

The only exception to this is if you choose an expedited shipping option at checkout, as there may be additional charges for that service. For more information about shipping costs and options, please refer to our Shipping & Returns page. We do our best to ensure that all of the information on our site is accurate and up-to-date, however discrepancies may occur from time to time which we aim to resolve as quickly as possible.

MY ITEM LOOKS DIFFERENT TO THE ONLINE LISTING!

We understand that this is a very rare occurrence and apologize for any inconvenience. All of our products are photographed and described in detail to ensure that they accurately reflect the item you will receive.

We take pride in providing high quality products that look exactly as advertised and stand behind all of our products. If there's ever an issue with something you've bought from us. if your item is not what was represented on the website, please contact us as soon as possible so we can make it right! we'll do everything we can to make sure it's resolved quickly and fairly.

Note: Please, take a few photos and send them to our support team for review, along with your order details.

How Secure is my personal Information?

We know your privacy is important, especially when shopping online. We assure you that all of your data will be handled with complete confidentiality and is encrypted with SSL (Secure-Socket-Layer) secured server software. The encrypted information of your order (your name, address, credit card information or banking details) cannot be accessed or read by any third party without your consent. In addition, all credit card payments will also be verified through the 3D secure authentication protocol to ensure safe payment processing.

Please refer to our Privacy Policy page for more details

Still need a Support?

If we still haven't answered your question, please send us an email to help@craftmerci.in or call/Whatsapp us at +91 98989 44540. and we will get back to you withing 24-48 Working Hours.